Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. 您可能会通过电话、电子邮件或短信联系，并被要求完成一项保密调查. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

我们鼓励病人挑选一个关键的人在他们住院期间支持他们. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用，确保你所爱的人在医院内外得到最安全和最好的照顾.

Patient and Family Care
We participate in patient- and family-centered care. 我们认为，家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果，并加强安全交付, quality, efficient, effective, and timely care.

What to Know Before You Leave
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? 帮助你所爱的人写下这些症状，以及他们的名字和联系电话.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

为了方便您，医院一楼正门附近设有自动取款机.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Location: First Floor

Hours:

Monday - Thursday: 6:30 a.m. to 10:00 a.m. | 11:00 a.m. to 8:00 p.m.

Friday: 6:30 a.m. to 10:00 a.m. | 11:00 a.m. to 6:30 p.m.

Saturday - Sunday: 7:00 a.m. to 9:30 a.m. | 11:00 a.m. to 1:30 p.m. | 5:00 p.m. to 6:30 p.m.

All visitors are welcome to dine in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. 如果您对如何使用呼叫按钮有任何疑问，请让工作人员告诉您.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Frye Regional Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

要查看电视指南，请选择遥控器上的“指南”按钮以查看完整的频道列表. Please ask a staff member if you have any questions on using your TV.

Concerns About Your Care

如果您对您的护理有任何疑问或担忧，请与您的护士或护理主管交谈. 如果您的问题仍然没有解决，请拨打管理部门的患者满意度热线 828.315.5595. You also have the right to file your complaint with either:

The NC Division of Health Service Regulation
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699
Telephone: 800.624.3004

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

有时，医疗保健选择可能涉及道德问题，例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. Check with your nurse or the Admissions Department if you have any questions.

Electrical Appliances

Only battery-operated devices are allowed in patient rooms. Do not use electric hair dryers, curling irons, razors, heating pad, portable heaters, VCRs/DVRs, computers or other electric devices.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Critical Care and Intensive Care Units, and some oncology patients may not be allowed to have flowers. Please check with your nurse.

Gift Shop

Location: First Floor

Cash, check and credit cards accepted.

Hearing Impaired

如有需要，可为听障人士提供口译员和其他特殊设备. To access TDD services, call 800.205.9920. To access North Carolina Voice Relay, call 800.999.8915, or ask your nurse for assistance.

Hospitality House

Located across from the Same-Day Surgery Center on 5th Ave. Ne, 好客之家是为住在地区医院的重病患者的外地家属提供的一个家外之家. Overnight accommodations are available for 18 guests; day use is available for families who need rest during the day. 家庭成员必须得到护理人员的推荐才能入住招待所. While there is no set cost for staying at Hospitality House, families are encouraged to make a tax-deductible donation.

Hourly Rounding

护士会在白天每小时来一次，晚上每两小时来一次，检查你的舒适度, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Our goal is to ensure your room and bathroom are always clean. If you need additional services or have questions about housekeeping services, call 828.315.3150.

Interpreters & Translation Services

Interpreter services are available for patients. Please contact your nurse or another member of the hospital staff for assistance.

Lost & Found

If you lose an item, please inform your nurse as soon as possible. Items that have been misplaced and found are returned to Security. For assistance, dial 0 for our operator.

Mail

Mail will be delivered to patients by hospital volunteers.

Mail received after discharge will be forwarded to the patient’s home.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Frye Regional Medical Center offers a variety of parking options, including valet, convenient handicap spaces and dedicated visitor parking. 医院的主停车场和停车场设有病人/访客停车场，方便进出医院. 除供乘客上下车外，前车道/代客车道禁止停车.

Valet Parking

Same Day Surgery/Women’s Center

Monday – Friday

5:00 a.m. to Noon

Phone: 828-315-5461

Main Entrance

Monday – Friday

7:00 a.m. to 4:00 p.m.

Phone: 828-315-5343

After 4:00 p.m., please call 828-315-5292 to retrieve your keys from security.

Pastoral Care

There is a chapel available on the fifth floor, and pastoral care services are available 24 hours a day, seven days a week to meet the spiritual needs of patients and family members. 如果您需要医院牧师的探访，请告知您的护士或医院工作人员.

Patient Meals

所有的饭菜都是由我们的食物和营养服务部根据您的医生给我们的饮食指示准备的. A food service representative will visit you each day to get your menu selections.

Some patients have allergies or intolerance to certain foods. If these have not been identified on your order, please notify the Food and Nutrition Services Department at ext. 3737 or notify the food services representative who delivers your food. Telephone messages are answered from 6:00 a.m. to 7:00 p.m.

Patient mealtimes are:

Breakfast: 7:00 a.m. to 8:30 a.m.
Lunch: 11:30 a.m. to 1:00 p.m.
Dinner: 4:30 p.m. to 6:00 p.m.

If you must be away from your room for tests or treatment during mealtimes, 你的护士会通知食品和营养服务处你恢复饮食的时间.

Personal Belongings & Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. 请不要放在床上或餐盘上，以免丢失或损坏. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. Frye Regional Medical Center cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

如果你的病情恶化，而你没有得到你需要的即时护理，你可以打电话给重症监护反应小组. Dial 4778 on your bedside phone to request this special service. To learn more, ask a staff member.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. 在博彩推荐内，禁止吸烟或使用烟草制品, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. Please ask your nurse for more information.

Telephone

All patient rooms have phones.

Your friends and family can call your hospital room directly. Your direct phone number is 828-315-4 + your room number. To help ensure our patients' rest and privacy, we ask that our patients do not receive calls between 10:00 p.m. and 6:00 a.m. 如果有紧急需要联系病人，请致电护士站寻求帮助.

如果您需要拨打市内电话，请先拨9 +区号+您要拨打的电话号码. To make a long- distance call, dial 90 then 0 + the area code + the number. Long distance calls must be made using a calling card or credit card. If you need assistance, dial 0 for the hospital switchboard.

To reach your nurse, 使用呼叫按钮或使用白板上的电话号码直接呼叫护士.

Calling from INSIDE the hospital? Dial the last five digits only.

TV

Each patient room has a television. 请为他人着想，在睡前把音量调低，关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Your Room

我们为您的房间布置了家具和设备，以确保您的逗留尽可能舒适愉快. 弗莱地区提供私人和半私人房间的选择，并将尽一切努力，尊重您的选择基于床的可用性在你的入场时间. (请记住，医疗保险可能不包括私人房间的全部费用.)

Your Hospital Bed and Bedside Table

Your hospital bed is electrically operated; your nurse will show you how to adjust it properly. The bed also is equipped with side rails for your safety, if needed, to prevent injury while you sleep.

Room Temperature

All rooms in the hospital are centrally heated and air conditioned. If your room is not comfortable, please notify the nursing staff.

Vending Machines

售卖饮料和零食的自动售货机位于自助餐厅入口附近, near the Heart Tower Lobby and in family waiting rooms on the units. They are available 24 hours a day, seven days a week.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time. For outpatient locations, two visitors may accompany adult patients.

General Hours: 8:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
The Emergency Department and Birthing Center currently allow 24-hour visitation.

如果儿童身体健康并有成年人陪同，他们可以访问大多数病房. Ask your nurse about visiting guidelines on your floor.

Visiting Overnight
夜间探视病人必须与主管护士和/或护士经理协调，只有在某些情况下才允许. Any visitor who stays later than 9:00 p.m. must have a visitor pass, which is issued by the charge nurse of the patient's unit. 通行证必须在医院的所有区域佩戴，并在离开时归还.

Wifi

Go to settings on your device and select the “FRYE-Guest” network.